Damaged Goods
When your parcel arrives, please check that the box is undamaged. If the box is damaged, take photos before opening it, as we will need them to file a claim with the courier.
Open the parcel and check the contents. If the box is damaged but the product is in working order, no further action is needed.
If the product itself is damaged, please take additional photos and contact us at orders@artisti.com.au. We will assess the damage and guide you through the claims process.
Please do not attempt to repair or disassemble the product, as this may void your warranty.
Warranty Claims
All products come with a warranty from either Artisti Coffee Roasters or the manufacturer. Warranty terms vary by product and are specified in the product description. If a warranty is not listed, please email us for clarification before purchasing.
All items must be returned to their place of purchase for assessment before a replacement, exchange, or refund can be approved. We adhere to the warranty terms outlined by the manufacturer, and their decision on all claims is final. Artisti Coffee Roasters acts on behalf of the manufacturer to assist in the warranty process.
For all Breville products purchased from us, please contact Breville directly at 1300 139 798 to register any issues. Breville will resolve the issue or contact us for the next steps. We cannot provide a refund or replacement for Breville products unless you have contacted them first.
Artisti Coffee Roasters holds no liability for any damage, harm, or loss resulting from a faulty product or service provided by a third-party supplier.
