Shipping & Handling

Coffee Machine Freight

Due to recent changes by freight companies, all orders over $1,500 (including all coffee machines) incur a $100 freight charge.

If we are unable to arrange an appropriate freight solution for you, we will refund you your purchase in full, prior to shipping.

Shipping and Handling

We dispatch daily Monday to Friday from our roastery. From there shipping time can vary depending on your location and courier. Always check your tracking details to obtain an estimated arrival date, as shipping time may vary from 3 - 8 business days depending our your location.

 
Postal Arrangements

Artisti Coffee Roasters use Australia Post or Aramex couriers to deliver your order to anywhere in Australia.

We reserve the right to alter the postage charge calculated on our website if it differs greatly from the actual shipping cost.

We do not charge any handling fees.

Customers are responsible for paying any freight costs incurred from a refused shipment and unclaimed goods.

Freight costs are shown on the checkout page of the shopping cart. As we use a third party for our freight we will not be held responsible for lost, damaged or stolen goods if the courier or contract delivery agent is at fault. For change-of-mind returns or exchanges, the customer is also required to pay any associated shipping fees.

We strongly recommend that if you have any concerns that you take out your own insurance. As the cost of most of our products is considered low ($100 and below) insurance is considered not cost-effective, therefore the responsibility is left to the customer to decide if the insurance is necessary.