Due to COVID-19, shipping times may vary, please expect delays.
We endevour to have your order packed and shipped within one business day of your order being placed. Once it leaves our factory with either Australia Post or Aramex, it is no longer up to us how quickly it is delivered. We have been advised to expect delays. Please allow additional time for your order to arrive and see below for further details.
Australia Post Update
To make sure we can still safely deliver for your customers, the following changes are immediately necessary:
No Weekend Collections in Victoria
There will be no collections in Victoria this weekend – the last pickup for the week will be Friday 28 August 2020 by 8pm and the next collection will be Monday 31 August 2020 commencing from 5am.
Victoria destined Parcels
With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.
This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand.
For deliveries across Australia, we recommend at least the following lodgement dates for delivery before Father's Day on Sunday 6 September 2020:
- Parcel Post and letters – Friday 28 August 2020
- Express Post parcels – Monday 31 August 2020
For items lodged after these dates, whilst we will try our best, we do not expect to be able to meet delivery for Father's Day.
Level 4 Restrictions in Victoria
Due to Level 4 restrictions, we are experiencing an unprecedented demand for deliveries. There may be some delays, of up to 1-2 days in Melbourne and regional areas. The fastest way to reach us for support is to lodge an enquiry here. We apologise for any inconvenience.
Greater Melbourne Update
There are restrictions in place for deliveries into the locked down Public Housing Towers in North Melbourne and Richmond. These locations are blocked by police and government authorities. We are working through delivery alternatives into these buildings.
For the remainder of the greater Melbourne area we continue to deliver as we have done since COVID-19 restrictions began at the end of March.
Artisti coffee roasters uses Australia Post or Aramex couriers to deliver your order to anywhere in Australia.
We reserve the right to alter the postage charge calculated on our website if it differs greatly from the actual shipping cost.
We do not charge any handling fees.
Customers are responsible for paying any freight costs incurred from a refused shipment and unclaimed goods.
Postage calculations are made using weight and your postal address, on the website's 'online quoting service', during the Checkout process.
Freight costs are shown on the checkout page of the shopping cart. We will actively monitor the changing in costs of delivery, some products freight may vary and we apologise for this. As we use a third party for our freight we will not be held responsible for lost, damaged or stolen goods if the courier or contract delivery agent is at fault. We strongly recommend that if you have any concerns to seek your own insurance. As the cost of our products is considered low ($100.00 and below) insurance is considered not cost effective, therefore the responsibility is left to the customer to decide if the insurance id deemed necessary.