Shipping, Handling, Returns, Exchange or warranty claims

Shipping and Handling

We dispatch daily Monday to Friday from our roastery. From leaving our door shipping time can vary depending on your location and courier. Always check your tracking details to obtain an estimated arrival date, as shipping time may vary from 3 - 8 business days depending our your location.

We will dispatch orders received from the previous day after 11am the next day or on a Monday if ordered after Friday 11am or over a weekend on a Monday

Damaged goods

When your parcel arrives please check the item is in a non damaged box, if it is please take photos so we can send it to the courier for a claim.

Open and check the goods, if the box it damaged but the item is in working order, Great!

If the product is damaged please take additional photos and contact us at hello@artisti.com.au so we can assess and help you with your claim.

Do not try to fix or pull apart a product as this may void your warranty.

Drop Shipping

In the fast paced world of online shopping we will drop ship items listed for sale on our website. We do this in good faith based on the suppliers information that they have adequate stock to fill our online orders and ship directly to the customer. If there is a delay we will notify you as soon as we can.

Your order will be split into 2 shipments, 1 from artisti with small accessories, coffee and items we have in stock. this will  be shipped in 48 Hours after your order was placed based on the weekdays as we do not ship over weekends. The 2nd order will be drop shipped from the supplier and you will receive a 2nd shipping notification for you to track your parcel.

Most of the Lelit, Breville and Baratza products are shipped directly from Breville as they have the stock and greta drop shipping process. The expected time of delivery for these items is 5-10 days depending on where you are located.

Postal Arrangements

Artisti Coffee Roasters use Australia Post, Aramex and TNT couriers to deliver your order to anywhere in Australia.

We reserve the right to alter the postage charge calculated on our website if it differs greatly from the actual shipping cost.

We do not charge any handling fees.

Customers are responsible for paying any freight costs incurred from a refused shipment, re delivery fees form you not being at home to collect the goods and unclaimed goods.

Freight costs are shown on the checkout page of the shopping cart. As we use a third party for our freight we will not be held responsible for lost, damaged or stolen goods if the courier or contract delivery agent is at fault. For change-of-mind returns or exchanges, the customer is also required to pay any associated shipping fees to have the items returned back to Artisti coffee Roasters for assessment.

If the goods are damaged or a warranty claim is required all goods must be returned and assessed before any claim can be approved for Exchange or refund.

We strongly recommend that if you have any concerns that you take out your own insurance. As the cost of most of our products is considered low ($100 and below) insurance is considered not cost-effective, therefore the responsibility is left to the customer to decide if the insurance is necessary.

Warranty claims

All products come with a warranty from either Artisti Coffee Roasters or the manufacture of the product we sell on their behalf. These warranty terms are different for every product. These are specified in the product description. If a product is not listed please email us for clarification this prior to purchase. 

All items are to be returned to Place of purchase for assessment prior to any replacement, exchange of refund being approved. The manufactures decision on the warranty terms outlined in there documentation is the terms in which we will follow to ensure all claims are processed correctly. The manufactures decision is final regarding a claim for warranty is approved or not. Artisti coffee roasters is only acting on behalf of the manufacture and assisting in the warranty process.

Artisti coffee roasters will hold no liability of a product that causes damage, harm or loss to the customer as a result of a faulty product or service of a 3rd party supplier.