There is more to running a successful cafe than just beans and machines. We work with out cafe partners to help them in all areas of their cafe, ensuring success and longevity.
The Australian Cafe Owners Guide to Success is a resource our cafe partners get access to when they work with us. We guide them through this book over their time with us which we've seen exceptional results from year after year.
Our 20 Steps to Success
1. Fundamentals of Coffee Training
Learn the essential skills required to prepare high-quality coffee
2. Workflow, Layout, and Organization
Optimize your café's setup to maximize efficiency, reduce wait times, and improve overall service quality.
3. Coffee Cup Pricing & Profitability
Understand the true cost of each cup and set pricing strategies that maintain profitability while remaining competitive.
4. Menu Pricing, Structure, and Presentation
Develop a well-structured menu that highlights your best offerings, suits your capabilities and encourages higher spend per customer.
5. Marketing & Promotions
Learn how to market your business to fast track your growth and grow your brand.
6. Customer Service Excellence
Train your staff to create exceptional customer experiences that foster loyalty and repeat business.
7. Extraction Management
Train staff to monitor and adjust extraction parameters for optimal flavor.
8. Opening & Closing Procedures
Establish daily routines for a seamless opening and closing process.
9. Onboarding & Training New Baristas
Develop a structured training program for new hires.
10. Interior Design & Brand Identity
Assist in creating a café aesthetic that aligns with the brand.
11. Managing Customer Reviews
Teach best practices for responding to online reviews.
12. Retail Product Sales & Strategies
Develop a retail strategy to sell coffee beans, merchandise, and takeaway products.
13. The Cup Method
Implement a takeaway process that is fast, reduces errors and keeps customers happy.
14. Building a Strong Team Coffee Culture
Foster teamwork and professionalism within café staff.
15. Intermediate Coffee Training
Introduce advanced brewing techniques, latte art, and specialty coffee knowledge.
16. Equipment Maintenance & Troubleshooting
Train staff on regular maintenance and troubleshooting of coffee machines and grinders.
17. Understanding Your Product Range
Educate staff on different coffee origins, blends, and brewing methods to develop confidence in customer interactions and recommendations.
18. Equipment Capacity & Scaling Operations
Assess current equipment needs and plan for future growth.
19. Profit & Loss Management
Track financial performance with simple accounting methods.
20. Business Planning & Strategy
Develop a business plan with clear goals and growth objectives.
Want us to support your cafe through this guide - Book a call with our team today.
